Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You will find nearly all the answers to your questions in the easy–to–navigate Help Center built into our Web Hosting Control Panel. It offers a vast knowledge base with regularly asked questions and in–depth instructional articles contributed by our accomplished client support staff.

  • Top quality support service
  • Tutorial Video Clips

  • If you want to see how a task is accomplished or how a problem is solved, instead of just reading about it, have a look at our selection of step–by–step video tutorials. They address different topics and will help you swiftly learn how to work with our Web Hosting Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 tech support service and include a 60–minute support ticket response time guarantee. Our trained technical support engineers will be online day and night and will sort out any problem that you may possibly run into within maximum 60 minutes after the support ticket submission. In the majority of cases, a reply will be given to you within twenty minutes.