Tech Support Channels
A 1–Hour Ticket Response Guarantee
We offer a 60 min response time warranty for any ticket or e–mail that you submit to the support staff. We’ll rapidly reply to all the common inquiries and forward the issue to our admins if any further assistance is needed. If you take advantage of the Managed Services package, we’ll carry out any of the included server administration services at a time that has been agreed upon beforehand.
A Topflight Help Desk Support Service
We’ll be available to you 24–7 to reply to any enquiries that you may have regarding our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the server. If you also require help tackling server administration procedures, you can take advantage of our Managed Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and software installation procedures
An Easy–to–Navigate Help Area
We have provided the Web Hosting Control Panel with a fully detailed knowledgebase, which offers extensive explanations of all its features and functions. Furthermore, we have made exhaustive video tutorials that will further demonstrate to you how to perform a specific task or troubleshoot a commonly encountered problem. All the educational articles and the tutorial video clips are readily accessible from each Web Hosting Control Panel section via the Videos and Help buttons situated in the upper right corner.