The client support that you'll get from your website hosting supplier is very important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical trouble with an active account. Timely and correct info regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from a real website hosting supplier and not from some reseller. If you acquire a hosting account from a company that doesn't own its servers and it can't access them directly, it is almost certain that you will wait for a couple of days in order to get a response to any query, so your websites may stay offline for quite some time. In comparison, a provider which provides numerous options for communication and has a technical support crew that is available any time will assist you to right away and help you reduce or completely avoid any downtime and prospective losses.

24/7 Customer Support in Website Hosting

We provide 24/7 customer, billing and technical support for all our website hosting. Even if you aren't our client yet and you have some questions, we will assist you in a timely manner and give you the necessary info, to give you a choice to make the very best decision when you buy your new website hosting account. We're available at any moment, including weekends and holidays, and we offer multiple options for communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have a couple of telephone numbers internationally, so you'll be able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is one hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for a few days to receive support for some task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you will be able to reap the benefits of our 24/7 support services even on public holidays. Your web sites will be available constantly and so will we. With a number of contact options, you will be able to choose the optimal way to get in touch with us and inquire about our solutions if you do not have an account yet, or ask for support in case you're already among our customers. You will be able to call us, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with a one-hour response time warranty, though it rarely takes over 20 min to get assistance irrespective of the nature of the problem. With our customer and technical support services, we'll be there for you every time you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

In case you have a Virtual Private Server through us, you'll be able to contact us 24/7 for any kind of server-related issue or fordifferent problems or questions associated with the pre-installed software your server comes equipped with. In case you haven't bought a VPS server package yet, you will be able to find out more details about our services by giving us a telephone call or by employing our live chat service. For more technical issues, you'll be able to send an e-mail or open a trouble ticket through your billing Control Panel and you'll get support within less than one hour no matter the time of the day, even on holidays and weekends. The typical reply time normally does not exceed 30 minutes. If you need assistance with third-party software, you're able to take advantage of the Managed Services upgrade that you can add to each and every VPS package and our admins will assist you with any installation or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers

If you buy a dedicated server from us, you'll be able to contact us anytime using a number of channels and the max time that you will have to wait for a response is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it is a holiday or a weekend and we will assist you with anything relevant to the apps that are pre-installed on the server. To contact us about a technical issue, you'll be able to open a support ticket via the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of general questions or you would like to find out about our services before you order, you may also employ our live chat or you can call one of the local telephone numbers that we have in various countries worldwide. In case you'd like to have assistance with third-party software that you cannot install or run effectively, you can add the Managed Services upgrade to your current package and our system administrators will assist you.