Should you ever experience a problem with your website and be unable to fix it, ask the respective web hosting provider’s client service staff to assist you to bring the site back online. A prompt solution would be the best-case scenario, but lots of companies answer within 24 hours and even more, all the more so if you are working with a reseller. Even if your problem can be quickly sorted out, your site may not function correctly or may not be reachable whatsoever for a long stretch of time, so you may lose prospective clients as it’s rather unlikely that anyone would enthusiastically go back to an inoperative website. In this light, you should make sure not only that you can touch base with your web hosting provider, but also that they can respond and help you in a timely fashion. If a web app update does not go smoothly or you delete something accidentally, for instance, the site must be fixed promptly in order to avoid elongated unavailability.

One-Hour Response Guarantee in Website Hosting

With a website hosting from us, you can forget about waiting for hours and hours on end, or even a whole day, to get a reply to an e-mail or a client support ticket. No matter when you contact us, we will help you out within less than sixty minutes with any technical and sales inquiries that you might have. In fact, our actual reaction time rarely exceeds twenty-thirty minutes. Since we are at your service day and night, you will always get assistance in a well-timed manner and we are aware of just how crucial that is in the digital era. As soon as you contact us, we’ll answer your inquiries. If you experience any technical predicament, we will take care of it instead of you, or we’ll give you all the needed information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support staff representatives are available all the time and they’ll respond to any ticket that you send via our web hosting Control Panel within sixty minutes max. The response time is guaranteed no matter if you have a general enquiry associated with your semi-dedicated server or you run into a certain complication and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available 24/7 to address any billing, technical or general issue. In case you contact us about anything that’s within our capability, we will resolve it before we answer, which suggests that you will not have to wait for hours or even days while the problem lasts. If there’s something that you need to do on your end, we’ll provide you with the necessary info – what possible solutions to try out, what steps to take, etc.