A live chat is a real-time method of communication between a website hosting company's support team and its clients. It is a very efficient way to get some info about the website hosting services or have some issue resolved as you're talking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the smaller possibility of errors any time you exchange data like usernames or domain names, the faster response time as the communication is real-time and the fact that you don't have to stay on the chat all the time - you can do something different while the representative investigates the issue involved. Furthermore, you're able to become a part of a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone fees that you'll need to pay if you are calling to another country.

Live Chat Support in Website Hosting

In addition to the telephone and ticket support, we provide live chat support as well. You're able to contact us every single day, including holidays and weekends, and we can give you more details about the website hosting that we supply if you are not among our customers yet, or about basic and billing questions in case you already have an account. Though for entirely technical matters you'll have to open a ticket to the tech assistance team, since such issues require additional time to be resolved, you can still contact us on our live chat for some tech info. For instance, we are able to assist you to set up an e-mail address in your email client or troubleshoot a variety of issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is available to all of our future and active clients. If you're looking for a new website hosting account, you are able to chat in real time to one of our agents and receive more details about our semi-dedicated hosting plans so that you can pick the perfect plan for your sites. In case you already have an account with us, we will assist you in a timely manner with billing, general and first-level techmatters. Though in some instances you will need to open a ticket because there're issues that cannot be resolved on the live chat, we will be able to assist you with various common tasks, like installing an e-mail account in an email client or forwarding one domain name to another. Thus, you will receive prompt assistance and you will save a long time.