A ticketing system is the most widely used means of communication that hosting companies offer to their customers. It’s usually part of the billing account and is the easiest way to handle an issue that requires some time to examine or that needs to be escalated to an administrator. In this way, all replies contributed by either party will be stored in the exact same place in the event that someone else wants to work on the given issue and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which means that you’ll have to sign in and out of at least 2 accounts to carry out some task or to touch base with the hosting company’s client support staff. If you would like to manage a couple of domain names and each one of them is hosted in its very own account, you will need to use even more accounts simultaneously. It may also take a substantial period of time for the provider to respond to your ticket request.

Integrated Ticketing System in Website Hosting

In contrast with what you may find with many other web hosting providers, the ticketing system that we are using with our website hosting is part of the Hepsia Control Panel, which comes with all web hosting accounts. You will not need to remember different log-on names and passwords, as you will be able to manage both your tickets and the web hosting account itself from a single location. So, in case you have a query or stumble upon a problem, you can contact our client care staff straight away. Our system features an intelligent search option. This suggests that even in case you’ve submitted a vast number of tickets over the years, you will be able to find the one that you want without difficulty. Furthermore, you can read knowledge base hints on solving commonly experienced issues.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting plans, so you won’t need another support platform to get in touch with our customer support team – you can do this on the spot the moment you face a problem. Sending a new ticket requires a couple of mouse clicks and finding an older one is equally easy. With our intelligent search option, you can swiftly find any ticket that you have already submitted. You can submit a ticket at any given time whatsoever as our customer service staff members are available 24x7x365 and respond in no more than one hour, even though it seldom takes that much to receive a reply. With the Hepsia Control Panel, you will have everything in a single location and you can forget about having to use two or more platforms to solve a simple problem.