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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A context menu will open. It contains in-depth info about all the actions that you can carry out on that particular page. Each popup appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge variety of tutorial videos demonstrating how to work with our Control Panel. They're designed for those of you who would like to see how things are being done rather than just reading articles. Thus, everyone can quickly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you are looking for, have a peek at our comprehensive Frequently Asked Questions section, which contains questions asked by real customers and offers practical solutions. We regulary update our FAQ database with new Q&A's in an attempt to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the Frequently Asked Questions database either, you can touch base with our great team of technical support engineers available 24/7 and eager to assist you with any issue. Each support ticket you open will be responded to within sixty minutes (the average ticket response time is only 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 305248

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com